Customer Service
February 20, 2012 1 Comment
By Mike Southon Rock Your Life Global Sage www.mikesouthon.com
Apparently there are quite big things happening in Europe, but I want to leave that to the economists and take a look at one of the stories lower down the business pages.
The story that interested me is this. According to campaign group Consumer Focus, all the major energy companies (apart from Scottish Power – well done!) experienced a large rise in customer complaints year-on-year in the past twelve months. Top honours go to EDF Energy, who have achieved a magnificent 91% increase in complaints; and I suspect that wasn’t from a very low baseline, either! Read more of this post
